[Sample template — review with a legal advisor before publishing. Delete the sections below that don't apply to your shop.]
Your 14-day right of withdrawal
You have a 14-day withdrawal period from the moment you receive your order to cancel your purchase, without giving any reason and without penalty, as established by EU Directive 2023/2673 and the consumer protection laws applicable in your country.
How to exercise it
Fill in the form below. You will receive an automatic confirmation by email once your request is registered. The refund will be processed within the legal deadline that applies to your purchase.
When the right of withdrawal does not apply
EU Directive 2011/83/EU lists several categories of goods and services excluded from the 14-day right of withdrawal. The sections below cover the cases that may apply to this shop — remove the ones you do not sell.
Digital content downloaded with your express consent
When you purchase digital content (downloadable files, streamed videos, online courses with immediate access, software licences, etc.) and expressly request its immediate supply, acknowledging that you lose the withdrawal right by doing so, the 14-day withdrawal period no longer applies — Art. 16(m) of Directive 2011/83/EU. The express consent is collected at checkout.
Services started during the withdrawal period at your request
When you ask us to start providing a service before the 14-day withdrawal period has expired, you may still withdraw, but you owe us a pro-rated amount for the work already performed — Art. 14(4)(a) of Directive 2011/83/EU. Your express request is collected at checkout.
Custom-made, perishable, hygiene-sealed or sealed media items
Items made to your specifications or clearly personalised, goods likely to deteriorate or expire rapidly (perishables), items sealed for hygiene or health protection and unsealed after delivery, and sealed audio, video or software recordings unsealed after delivery are excluded from the right of withdrawal — Art. 16(a), (c), (d), (e), (i) of Directive 2011/83/EU.
Dated accommodation, rentals, catering or leisure services
Services tied to a specific date or period of performance — accommodation other than for residential purpose (hotels, vacation rentals), vehicle rental, transport of goods, catering and leisure services such as event tickets — are excluded from the right of withdrawal — Art. 16(l) of Directive 2011/83/EU.
Verwenden Sie dieses Formular, um Ihr Widerrufsrecht gemäß den geltenden EU-Verbraucherschutzvorschriften auszuüben. Mit dem Absenden des Formulars wird Ihr Antrag registriert, und wir werden Ihnen dies per E-Mail bestätigen; dies bedeutet jedoch noch nicht, dass der Widerruf akzeptiert wurde.
Ihr Widerruf unterliegt den gesetzlichen Fristen und Bedingungen: der 14-tägigen Frist (bei Waren ab Lieferung; bei digitalen Inhalten ab Beginn des Downloads) sowie den gesetzlichen Ausnahmen vom Widerrufsrecht. Wir prüfen diese vor der Bestätigung, sodass das Einreichen eines Antrags nicht automatisch seine Annahme garantiert.
Muster-Widerrufsformular (Anhang I.B der Richtlinie 2011/83/EU)
Füllen Sie dieses Formular nur aus und senden Sie es zurück, wenn Sie den Vertrag widerrufen möchten.
An:Germany GREE
Am Krebsgraben 15
78048 Villingen-Schwenningen
DE-BE
Deutschland
E-Mail: info@germany-gree.de
Telefon: [Phone number, if any]
Hiermit widerrufe(n) ich/wir den von mir/uns abgeschlossenen Vertrag über den Kauf der folgenden Waren / die Erbringung der folgenden Dienstleistung:
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Bestellt am / erhalten am:
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Name des/der Verbraucher(s):
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Anschrift des/der Verbraucher(s):
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Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier):
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Datum:
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Quelle: Anhang I, Teil B der Richtlinie 2011/83/EU des Europäischen Parlaments und des Rates über Verbraucherrechte.